Frequently Asked Questions
Everything you need to know about bringing Ashgrove Furnishings into your home.
What is the typical lead time for furniture delivery?
In-stock items typically ship within 5-7 business days. For handcrafted or custom-made pieces, lead times generally range between 4 to 8 weeks depending on the complexity of the design and artisan availability.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for most large furniture items. This service includes professional transport into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home furnishings?
We offer a 30-day return policy on most standard items in original condition. Please note that custom-made or 'made-to-order' pieces are final sale and cannot be returned unless they arrive damaged or defective.
How can I ensure the fabric color matches my home decor?
We understand that digital screens can vary. You can request up to five fabric or wood swatches free of charge through our 'Request a Swatch' page to ensure the materials meet your expectations before purchasing.
What kind of warranty do you provide on your products?
All Ashgrove Furnishings products come with a 1-year limited warranty covering manufacturing defects. Certain premium collections feature an extended 5-year warranty on structural frames and springs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm, allowing you to pay for your furniture in monthly installments.